Empathy Map Workshop Template

Empathy Map Workshop Template

Empathy Map


Empathy is the foundation of the design process, and the empathy mapping is the processes of put together observations, and engagement, with the user and draw out unexpected insights.


  • Developing empathy and a deep understanding of the users.


Approximately 90 minutes, depending of the number of participants and groups.

Outcome to expect from your Empathy Map Workshop


  • Empathy Map
  • Identified tensions, contradictions, and surprises
  • Workshop Statistics

End result

Empathy Map Workshop Top List

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The process of Empathy Map Workshop

Idea Hunt will guide you and your team through each step.

  • 1. Greetings and Introduction 10 min
  • 2. Optional: Divide participants into groups 5 min
  • 3. Populate Empathy Maps 20 min
  • 4. Merge Empathy Maps to one 15 min
  • 5. Identify tensions, contradictions, and surprises 10 min
  • 6. Evaluate Workshop 5 min
  • 7. End Workshop 5 min


With Idea Hunt you use your phone for taking notes, ranking. For best result you need a shared screen, like a projector or TV. But no additional materials such as sharpies, post-its and flipcharts are required.

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